Refund policy

Return & Refund Policy

At Asivo, we want you to be fully satisfied with your purchase. If something isn't right, we're here to help.

Return Eligibility

• Returns are accepted within 7 days of delivery.
• The product must be unused, in its original packaging, and in the same condition you received it.
• Proof of purchase (order number or receipt) is required.

Non-Returnable Items

• Products damaged due to misuse after delivery.
• Items marked as final sale or clearance.

How to Request a Return

Contact us via WhatsApp or email with your order number and reason for return. Once approved, we will arrange a pickup or provide instructions for sending the item back.

Refunds

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
• For Cash on Delivery orders, approved refunds will be sent via bank transfer, JazzCash, or Easypaisa.
• Refunds are typically processed within 5–7 business days after approval.

Damaged or Wrong Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photos of the item. We will arrange a free replacement or full refund.

Contact Us

For any return or refund questions, reach out via WhatsApp or email listed on our Contact page.